jet2's Responsible Gaming — In Your Control
Entertainment should be enjoyable, not stressful. jet2 is committed to helping you enjoy gaming safely and responsibly.
Gaming is for entertainment — not for problems
At jet2, we believe online gaming is purely a recreational activity — just like watching a film or enjoying a cricket match. But like any form of entertainment, there is a line that, once crossed, can turn enjoyment into distress. The goal of our responsible gaming policy is to help every player stay within that line.
Our platform offers a number of practical tools that let you manage your own gaming habits — deposit limits, self-exclusion, session time limits, and more. Playing at jet2 isn't just about dreaming of winning; it's about following a healthy and mindful gaming lifestyle.
Our Protection Tools
jet2's responsible gaming features give you complete control over your play.
Deposit Limit
Set a limit on how much money you deposit per day, per week, or per month. Once a limit is set, you won't be able to deposit beyond that amount — it's the most effective way to manage your budget.
Time-Out Break
If you feel you need a break, use the time-out feature. You can temporarily close your account for anywhere from 24 hours to several weeks. During this time you won't be able to place bets or make deposits.
Self-Exclusion
If you feel gaming is becoming a problem for you, use the self-exclusion tool to close your account for an extended period. Email us at [email protected] or contact us via live chat and our team will take action immediately.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, a reminder message will appear to encourage you to take a break. Keeping track of time is the first step toward healthy gaming habits.
Loss Limit
Once you've lost a set amount, gaming will automatically stop. Setting this limit means you can't go beyond your budget — protect yourself from the urge to chase losses.
24/7 Support
Whenever you run into trouble, the jet2 support team is here for you. Chat with us via live chat or email us at [email protected] — help is available in both Bengali and English. No question or concern is too small.
Warning Signs of Problematic Gaming
If you notice the following signs in yourself, pause and seek help — this is not a sign of weakness, but of awareness.
Feeling a strong urge to place more bets to recover money you've lost.
Prioritising gaming over family, friends, or work.
Taking on debt or spending savings beyond the budget set aside for gaming.
Trying to stop gaming but repeatedly failing.
Hiding gaming-related activity or lying to family and friends about it.
Feeling restless, anxious, or irritable when not playing.
Gaming is having a negative impact on your sleep, eating, or daily routine.
Using gaming as a way to escape stress or real-life problems.
How to Use the Control Tools
jet2's protection tools are easy to use — detailed instructions for each are provided below.
Set a Deposit Limit
Log into your account and set a daily, weekly, or monthly limit from the 'Safe Gaming' section. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.
Take a Break
Choose the time-out option for a short break. You can pause for anywhere from 24 hours up to 6 weeks. Your account will not be reactivated before the break period ends.
Self-Exclusion
Apply for self-exclusion for a longer-term break. Message us via live chat or write to [email protected] — our team will close your account promptly and send you a confirmation.
Review Your Gaming History
View a detailed history of your bets, wins, losses, and time spent. Reviewing this information regularly makes it easier to stay aware of your own habits.
Seven Habits for Healthy Gaming
Follow these simple guidelines so every player at jet2 has an enjoyable and safe experience.
Set a maximum budget before you start a session and don't exceed it — only play with money you can afford to lose.
Set a time limit for each session. Avoid playing for hours on end without a break.
Never play while drinking alcohol, using substances, or under extreme stress.
There is no guarantee of winning — always keep that in mind. Treat every session as entertainment.
Take regular breaks — get up, walk around, drink some water. Don't just sit in front of a screen.
Spend equal time on other activities beyond gaming — family, friends, sports, and hobbies.
Never play on someone else's account and never allow minors access to a gaming platform.
We're Always Here When You Need Help
Gaming problems are real, and speaking up about them takes courage. jet2's support team is ready to be by your side 24 hours a day, 7 days a week. If you feel that gaming is having a negative impact on your life or someone close to you, don't hesitate to reach out to us.
Your self-exclusion or limit change request is processed immediately. jet2 always values your wellbeing more than winning.
Enjoy jet2's Gaming World Safely
Play responsibly and make the most of your entertainment. Cricket, slots, casino — all at jet2.
Responsible Gaming Q&A
Find answers to common questions about responsible gaming here.