jet2's Privacy Policy
Your personal information is completely safe at jet2. We explain clearly how we collect, store, and use your data — with full transparency.
This Privacy Policy ("Policy") applies to all members who use the jet2 platform. In this Policy we describe how jet2 collects your personal information, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the technical measures we take to keep your information secure. By using jet2's services, you are considered to have given your consent to the terms of this Policy.
Scope and Applicability of This Policy
This Privacy Policy applies to the jet2 website (jet2.lat) and all services included within it. Whether you open an account on our platform, play games, make transactions, or contact customer support — this Policy applies in every case. Third-party websites or services that may be linked to jet2 have their own privacy policies, and jet2 is not responsible for those.
What Information We Collect
jet2 may collect and process the following types of information:
- Identity Information: Your full name, date of birth, national ID number, or passport number.
- Contact Information: Email address, mobile number, and current address.
- Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, or bank account information) and transaction history.
- Technical Information: IP address, browser type, device model, operating system, session duration, and cookie data.
- Usage Information: Which games you have played, time spent, bet amounts, and win/loss records.
- Communication Records: Messages you have sent via live chat or email.
How We Collect Information
We collect information in several ways:
- Information You Provide Directly: Information you submit yourself during account registration, the KYC verification process, or when contacting our support team.
- Automated Information: Data about your activity on our platform collected through cookies, web beacons, and similar technologies.
- From Payment Processors: Information received from payment gateways or mobile banking operators to confirm financial transactions.
Purposes for Using Your Information
jet2 uses your information for the following legitimate purposes:
- Creating, verifying, and managing your account.
- Processing deposits and withdrawals and ensuring the security of transactions.
- Following KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures to prevent money laundering and fraud.
- Personalizing services according to your preferences and providing relevant offers.
- Monitoring platform security and detecting any suspicious activity.
- Keeping responsible gaming tools active and identifying signs of excessive gambling behavior.
- Providing customer support, resolving complaints, and offering technical assistance.
- Conducting statistical analysis to improve service quality.
jet2 never sells your personal information to any advertiser or unrelated third party. Your privacy is our top priority.
Sharing Information with Third Parties
jet2 may share your information with third parties in specific circumstances. However, this is always done within necessary limits and in the interest of your protection:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, and bank transfer processors receive the information needed to complete transactions.
- Identity Verification Agencies: Identity-related information may be shared with accredited verification agencies as part of the KYC process.
- Technology Service Providers: Software and infrastructure companies that support the operation of our platform, operating under strict confidentiality agreements.
- Legal Authorities: When required to comply with court orders, lawful requests from investigative authorities, or applicable law.
Outside of the cases listed above, jet2 will not disclose your information to any third party without your prior consent.
Cookies and Tracking Technologies
The jet2 platform uses cookies and similar technologies, which store small data files in your browser. These cookies are of three types:
- Essential Cookies: Essential for the platform to function properly — maintaining login sessions, security verification, and so on.
- Functional Cookies: Used to remember your language preferences and personalized settings.
- Analytics Cookies: Collect statistical data to understand usage patterns for improving service quality — this information is completely anonymous.
You can disable cookies from your browser settings, but doing so may limit some functionality of the platform.
Data Security Measures
To protect your personal and financial information, jet2 has adopted industry-standard technical and organizational measures:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption, preventing access by hackers and third parties.
- Secure Servers: Our servers are housed in high-security data centers and are subject to regular security audits.
- Access Controls: Only authorized staff can view your information on a need-to-know basis.
- Two-Factor Authentication: Two-factor authentication is available for accessing your account.
- Continuous Monitoring: 24/7 system monitoring runs automatically to detect suspicious activity.
If a security breach affecting your data occurs, jet2 will notify affected users as quickly as possible and take remedial action.
Data Retention Period
jet2 retains your information for as long as your account is active and as needed to meet legal requirements. In general:
- All information is retained while your account is active.
- After an account is closed, financial transaction records may be kept for a specified period in accordance with applicable law.
- In the case of legal disputes, investigations, or claims, relevant information may be retained for an extended period.
- Once the designated period has ended, information is securely deleted or anonymized.
International Data Transfers
For operational purposes, your information may in some cases be processed on servers located outside Bangladesh. For any such transfer, we ensure that adequate safeguards for your information are in place in the destination country or organization. These protections are ensured through contractual obligations and technical measures.
Your Rights
As a jet2 member, you have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: If there is an error in your information, you may request a correction.
- Right to Erasure: You have the right to request deletion of your information in certain circumstances — however, where legal obligations exist, it may not be possible to delete all information immediately.
- Right to Restrict Processing: You may request that processing of your information be temporarily suspended for specific reasons.
- Right to Portability: You may request a structured copy of your information.
- Right to Object: You may object to the processing of your information for specific purposes.
To exercise these rights, contact our support team at [email protected].
Privacy of Minors
jet2's services are intended for users aged 21 and over only. We do not knowingly collect any information from minors. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. Parents and guardians are encouraged to stay aware of which platforms their children are using online.
Marketing Communications
If you agree to receive emails or messages about jet2's promotional offers and updates, we will contact you through those channels. You may withdraw this consent at any time by:
- Clicking the "Unsubscribe" link at the bottom of any email.
- Sending an opt-out request directly to [email protected].
- Letting our support team know via live chat.
Opting out will stop promotional messages, but essential account-related messages (transaction confirmations, security alerts) cannot be stopped.
Policy Changes and Updates
jet2 may update this Privacy Policy from time to time. If there are significant changes, we will:
- Display a notice on the platform.
- Inform registered email addresses about the changes.
- Update the "Last Updated" date at the top of the page.
Continued use of jet2 after an update indicates that you have agreed to the new policy. For significant changes, we may seek your active consent.
Responsible Gaming and Use of Information
jet2 is deeply committed to responsible gaming. We use information about your gaming behavior to:
- Identify signs of excessive play and send necessary alerts.
- Provide limit-setting, self-exclusion, or account break options at your request.
- Direct you to professional resources if support is needed.
To learn more about responsible gaming, visit our Responsible Gaming page.
Applicable Law and Jurisdiction
This Privacy Policy and any disputes relating to the protection of your information will be governed by applicable international data protection standards and jet2's terms of service. If you have any questions or concerns about any provision of this Policy, contact us directly — we will do our best to resolve them with a cooperative approach.
Privacy Contact
If you have any questions, requests, or concerns about this Privacy Policy, please contact us. jet2's privacy team will process your request as quickly as possible.
Our support team is available 24/7 in Bengali and English via live chat and email.